HCF has announced a planned leadership transition, with CEO Sheena Jack (pictured) set to retire on July 1.
Jack’s departure will mark the end of a 15-year tenure in executive roles at HCF, including nearly eight years as chief executive.
During her time at the helm, the not-for-profit health fund expanded its footprint and launched several strategic initiatives designed to improve member services and access to care.
Key milestones during Jack’s leadership include the establishment of HCF Catalyst, positioned as the first health tech accelerator backed by a corporate entity in Australia, and the rollout of Flip, an accident insurance product delivered on demand.
She also oversaw the integration of acquired entities such as Manchester Unity, RT Health, and Transport Health, while growing HCF’s dental and eyecare network and entering the overseas visitor health cover market.
Jack also advanced digital and remote healthcare options, enabling telehealth access for general and psychological consultations and introducing in-home care alternatives. Additional programs launched during her tenure included wellness initiatives and a member loyalty platform.
“It has been a privilege to serve as CEO for nearly eight years,” Jack said. “I’m incredibly proud of everything HCF has accomplished during this time, but what matters most is the difference we've made for our members.”
Jack’s influence extended beyond the insurer. She holds board positions with Private Healthcare Australia as deputy chair and the Business Council of Cooperatives and Mutuals. She also supported industry research through the HCF Research Foundation.
HCF board chair Mark Johnson credited Jack with helping position the organisation for long-term growth.
“Sheena has been an outstanding leader, making a lasting impact on the private health insurance industry, the mutual sector, our staff, and most importantly, our members,” he said.
Lorraine Thomas, currently serving as chief operating officer, will take over as CEO following a global executive search.
The board’s decision followed a comprehensive search that included both internal and external candidates.
“After a rigorous global selection process, we’re delighted to appoint Lorraine Thomas as HCF’s next CEO. Her strategic focus, industry expertise, leadership skills, and commitment to delivering member value will ensure HCF continues to thrive while upholding our not-for-profit mission,” Johnson said.
Jack will remain with the organisation through July to support a transition period as Thomas steps into the role.
