The insurance claim lodged with the Suncorp brand by a physically disabled Western Sydney pensioner has taken so long to resolve her home is now riddled with toxic black mould
Daniel Wood May 27, 2026
Policyholders filed more complaints despite fewer recorded breaches
Insurers are pouring money into digital upgrades but fragmented teams, record complaint volumes and an AI fraud wave are exposing cracks brokers will have to navigate
The quick cash payout your property client is being offered could be the worst claim outcome of their life — and insurers themselves are sounding the alarm
As AFCA sharpens its focus on the low-hanging fruit of claims disputes, a national insurance repair and rebuild specialist encourages the industry to be more pre-emptive and pro-active
As Jim Chalmers prepared to hand down the Federal Budget, the insurance industry's own reckoning was already playing out at the Claims Leaders Summit in Sydney
Leave with playbooks you can use immediately
When brokers need to quietly absorb the lag in insurer systems it can test the limits of client patience
Everything you need before stepping into The Fullerton
A broker playbook for spotting water exposures
