Crawford & Company (Crawford) has added to its liability claims team by bringing in loss adjuster Jon Stagg.
With 11 years of experience, Stagg has experience in analysis, communication, negotiation, investigation, and reporting as a liability and fidelity loss adjuster in the New Zealand insurance industry.
Having moved from New Zealand to Australia, Stagg will join Crawford as a senior general adjuster.
In the new role, he will focus on major public and product liability, product recall, property damage, service and repair liability, and cyber liability.
Stagg's appointment comes amid Crawford's “One Crawford” push. The business has claimed to be the only claims provider in Australia to offer a solution that “owns all pieces to the claims puzzle”, including a third-party administration business, adjusting expertise dating back 80 years, and a law firm, with Crawford TPA at the centre.
Crawford Australia president Tim Jarman said the liability product reduces claim durations, controls indemnity speed, and drives down defence costs.
“Crawford's model integrates traditional desk-based claims management and adjusting, together with legal experts and proprietary technology platforms in one seamless package,” Jarman said. “Being one collaborative team, under the one roof, effortlessly leads to faster, more decisive strategizing on the claim, reducing overall claim durations – this results in client cost savings with no compromise on expertise or service quality.
“I very much see our role in the claims landscape to come up with new ways of working, and what we have devised for cost-effectively dealing with liability-related claims has been labelled as the industry's best-kept secret by one of our clients.”
Sean Hayes, head of Crawford TPA, said the company's mantra of saving on legal costs helps attract clients.
“While many third-party claims businesses promise to keep lawyers at bay to reduce costs, we know that the targeted use of lawyers is the key to reducing costs,” Hayes said.
“Time and time again, we've experienced that early intervention and rapid, holistic risk review at key points along the claim journey is key to saving clients' money.
“It's how we achieve early settlement and reduce escalation of claims to the formal legal stage.”
