CHU, Flex Insurance take first step to get fire-affected customers' lives on track

A strata insurance specialist and its digital underwriting agency have announced a bushfire relief offer for impacted customers.

CHU and Flex Insurance are waiving bushfire claim excesses for residential strata buildings, community associations, and community association lot owner homes, contents and landlords for strata.

“This is a vital first step to help customers start to get their lives back on track,” said Bobby Lehane, CHU CEO.

The two companies, in partnership with their insurer QBE, are also helping bushfire-affected customers by:

• providing additional resources to process claims as quickly as possible,
• deploying CHU Assess team in heavily impacted areas to expedite the claims process, and
• organising emergency and temporary accommodation assistance.

The ongoing fires have so far resulted in 13,750 bushfire insurance claims since Nov. 08, with losses estimated at $1.34 billion.