An industry body has launched a new training unit that is designed to give brokers greater understanding of the Insurance Brokers Code of Practice and how it applies to Australian businesses.
The Australian and New Zealand Institute of Insurance and Finance (ANZIIF), in partnership with the Insurance Brokers Code Compliance Committee, has created a free online course that will explain to brokers the details of the 12 standards of the Code and its relevance to their day-to-day work.
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“The Code aims to increase consumer confidence in brokers and to build the professional competence in the broking profession, said ANZIIF CEO Prue Willsford.
“Our research tells us that brokers are concerned with how the public perceives them, particularly when the vast majority are committed to the principles of the code: high standards of customer service and a free and transparent complaints and compliance process.
“By adhering to the Code, and completing training to assure clients of a broker’s qualifications and commitment to customer service, brokers will come a long way in changing any unfavourable perceptions in the public.”
Explanations of the service standards in the Code are reinforced by short case studies to enhance learners’ understanding. Those who complete the course, will have an understanding of the Code’s objectives, how the Code applies to their clients, complaints handling and dispute resolution, and on how the Code is monitored and enforced, ANZIIF said in a statement.
“The skills required to report breaches and manage compliance with the Code are essential to providing excellent customer service and lifting the broking profession in the eyes of the public,” said Willsford.
All current and future ANZIIF members, from Allied to Fellow, can avail of the course free of charge. Non-members can also enrol in the course via anziif.com/brokerscode for $145.
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