Brokerbility has published the results of its latest satisfaction survey, assessing the key insurer partners serving its broking members.
Brokerbility notes that the survey reflects its commitment to enhancing service standards for customers and fostering strategic relationships with its insurer partners.
The survey, conducted among broker network’s members, evaluates insurer performance in claims handling, underwriting, accounts, and overall satisfaction.
A Net Promoter Score (NPS) was also employed for each question to monitor customer satisfaction levels, allowing Brokerbility to measure performance and track service improvement.
Key findings from the latest survey include Allianz achieving the highest overall satisfaction, reflecting its focus on providing quality customer service for Brokerbility members.
The company retained this ranking from the 2022 version of the Brokerbility survey, which saw it achieving a 74.9% satisfaction rating.
Allianz also led in the claims category, benefiting from enhanced claims service, especially in liability claims. Aviva, meanwhile, received the highest overall score in the underwriting category.
Previous Brokerbility survey results highlighted challenges within the insurance industry regarding insurer service. Through close collaboration with members and partners, Brokerbility has facilitated better experiences and stronger customer outcomes for its members.
John Dunn, managing director of Brokerbility, stated that insurer service levels are crucial for brokers to maintain good client relationships and attract new business.
“This survey is a key component of our proposition. Brokerbility and our insurer partners strive to deliver a quality service, helping our members maintain a competitive edge. We will continue to work together to set higher performance standards,” Dunn said.
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