From deepfaked accident scenes to fake policies sold on TikTok, Aviva's record fraud figures lay bare an industry under siege
Josh Recamara Jun 08, 2026
Carpenters Group’s Donna Richards and Simon Smith on closing the gap between insurance and human claims handling
New claims charter spells out service commitments on response times, ownership and communication
Communication, clarity and collaboration underpin outcomes as global claims grow more complex
Review to assess conflicts of interest
Perception, not capability, continues to shape who enters loss adjusting, as firms reconsider how the role is defined
A keynote moment turned catastrophic when Stephen Fry plunged six feet off a London stage—now a high-stakes legal battle is unfolding
CROs are reporting stable headcount but rising demand for data skills
Data shows trade credit claims down 26% by number but up in value
Coverdrone's Phil Heath and Richard Webb discuss the growth of drone insurance and what it reveals about insuring emerging technologies.
Unlock the power of automation to transform the hire car process into a smooth, effortless journey
How can insurance welcome - and retain - a new generation of talent?
