Made available in the UK in September 2021, the travel insurance product provides a wide range of benefits, including medical, cancellation, and baggage cover, which can be selected when booking a flight on Trip.com – a global travel agency and part of travel provider Trip.com Group. The policy also protects customers from cancellation and medical costs if they contract COVID-19.
Aiming to build out its offering in the UK and Europe, Trip.com has partnered with AXA Partners to give users the protection they need.
“We are delighted to have worked with the AXA Partners team in such a collaborative way, designing solutions that respond to users’ needs and presenting them in a user-friendly, easy-to-book way on the Trip.com platform. We look forward to growing our cooperation with AXA Partners to bring Trip.com users in the UK and mainland Europe comprehensive insurance coverage,” said Andy Washington, European general manager, Trip.com Group.
Xavier Blanchard, AXA Partners travel insurance CEO and global head of travel at AXA Partners, said the companies’ combined global expertise and collaborative approach “creates a perfect environment for the creation of products and services that protect and support customers at every stage of their journey.”
“We are delighted to be working with Trip.com. Trip.com Group is one of the world’s largest online travel agencies, and so our partner understands the need for products to be distributed compliantly and with the customer’s best interests at heart. We, at AXA Partners, understand the need for this to be achieved in a simple, engaging, and understandable way,” Blanchard continued.
Over the last two years, Trip.com has expanded in the UK and Europe by developing technology, building out supply chains, and fostering strategic partnerships. Before the UK launch, Trip.com and AXA Partners collaborated to offer insurance products tailored for China, followed by South Korea in 2020 and Singapore in 2021. After the UK launch, a similar solution was launched in France in March 2022 and Germany in April 2022, complemented by a cancellation-only insurance product that became a customer favourite in the European markets.
“Following the successful launch of the UK and mainland European products, AXA Partners and Trip.com are collaborating on designing further protection solutions, as well as expanding the number of insurance markets and distribution channels,” Washington said.
