Veterinary services insurance

This page covers veterinary services insurance trends, risks, and FAQs for brokers in the UK. Explore tailored vet insurance coverage options on IB Markets

  1. visit our Animals Insurance page for a look at all products in this sector 
  2. or focus in on all of the veterinary services insurance products available on IB Markets! 

What is veterinary services insurance? 

Veterinary services insurance protects firms and professionals who handle medical care, treatment, and health management of animals. It safeguards people and businesses, such as: 

  • veterinary practices 
  • animal hospitals 
  • mobile vet clinics 
  • veterinarians and vet nurses 
  • businesses that work with pets 

The UK has now over 35,000 veterinary professionals and a growing pet population. Vet insurance is vital to shield businesses from financial hardship. 

Why is veterinary services insurance in the UK important? 

If a fire destroyed a vet clinic in Manchester, animals could die, and equipment could be lost. Veterinary services insurance would help cover these losses. Without it, the clinic might struggle and delay treatments. It could also risk permanent closure.  

Veterinary services insurance: industry trends and emerging risks 

The UK veterinary services insurance is changing as new technology and more pet owners shape the industry. AI in diagnostics and virtual vet consultations are also making care more accessible.  

With more pets needing treatment, demand for insurance is rising. Emerging hazards in the industry include: 

  • rising vet fees: costs have jumped 70% to 105% in four years which increased claims for insurers 
  • flea treatment risks: chemicals in flea products harm wildlife and waterways, raising regulatory concerns 
  • inflation impact: higher costs push up insurance premiums which may strain vets and pet owners economically 

Brokers should also address cyber risks in veterinary services insurance, as hacking and ransomware can cause major monetary losses. Cyber coverage is key as insurers may raise premiums. 

Veterinary services insurance FAQs 

What insurance is required for a veterinary practice? 

Vet practices with employees are required to have employers' liability insurance by law. It covers claims if staff suffer work-related injuries or illnesses while treating animals. 

What are other veterinary services insurance coverage options? 

Alongside employers' liability, vet practices should consider these key policies for full protection: 

  • public liability insurance: covers legal fees if a client or pet is injured at the clinic 
  • professional indemnity insurance: secures against claims of negligence in veterinary treatment 
  • buildings and contents insurance: covers damage or theft of clinic equipment, medicines, and supplies 
  • locum insurance: helps pay for a temporary vet if a key staff member falls ill 
  • business interruption insurance: covers lost income if the clinic must close due to certain disruptions 

Choosing the right mix of veterinary services insurance policies protects vet practices and keeps them running smoothly. 

Are vets allowed to recommend insurance? 

Vets cannot recommend specific pet insurance companies or policies. But they can explain different types of insurance and how they help pet owners. 

Can vets have partnerships with insurance providers? 

Yes, vets can partner with insurance companies to offer clients benefits like free trial cover or easier claims processing. But they must not promote a specific policy to stay within industry rules. 

How does insurance work with vets? 

Vet practices take out veterinary services insurance to cover hazards like accidents, property damage, or legal claims.  

If something happens, they file a claim with their insurer. The insurer reviews the claim and, if approved, pays out compensation for the loss. 

What happens if a claim is denied? 

If a claim is denied, the practice should check the insurer’s reason for the decision. Common reasons include policy exclusions or missing documents.  

If the decision seems unfair, the vet practice can appeal or contact the Financial Ombudsman Service for help. 

Can I refuse to pay a vet bill? 

No, agreeing to treatment means agreeing to pay the bill. Refusing to pay without a valid reason could lead to legal action from the vet practice. 

Can unpaid vet bills lead to legal action? 

Yes, vets can take legal steps to recover unpaid bills. This may include hiring debt collectors or taking the case to court. 

Will my pet insurance cover unpaid vet bills in case of a dispute? 

Pet insurance does not cover unpaid bills from disputes with a vet. It's best to resolve billing issues directly with the practice. 

What is the most common type of veterinary practice? 

Companion animal clinics are the most common veterinary practices. They mainly treat pets with routine check-ups, vaccinations, and surgery. Common treated animals include: 

  • dogs 
  • cats 
  • other small animals 

What is the hardest veterinary practice to insure? 

Exotic and large animal practices are harder to insure due to higher risks and specialised equipment. Mobile vet services also face challenges as travel increases liability risks. 

Despite these challenges, veterinary services insurance remains essential for businesses. 

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