Franchise operations insurance

This page explains cover needs for franchisees and franchisors. Includes broker insights, FAQs, and a link to franchise insurance products on IB Markets

  1. visit our commercial insurance page for a look at all related categories in this sector 
  2. or focus on the insurance products on franchise operations available on IB Markets! 

What is franchise operations insurance? 

Franchise operations insurance financially secures franchisors and franchisees—people who run or own a business under a larger brand name. It can help cover incidents such as: 

  • employee injuries while working at a franchise location 
  • a customer slipping and falling inside the shop 
  • equipment or stock being damaged in a fire 
  • legal claims from customers after receiving bad advice or service 
  • data breaches affecting customer information in a shared system 

There are over 48,000 franchise units operating across the UK. Staff, premises, branding and service delivery all need insurance to keep the system running smoothly. 

Why franchise operations insurance in the UK matters 

A cleaning franchise firm could face serious costs if a subcontractor damages a client’s property. Without the right public liability (PL) cover, the franchisee might have to pay for repairs and legal fees on their own.  

In franchising, one mistake can harm the brand and stop the business from trading. That’s why having tailored insurance in place is key to staying prepared when something goes wrong. 

Franchise operations insurance: industry trends and emerging risks 

Some franchisees are running several sites under one agreement. This raises demand for bundled insurance. Insurers are also offering tailored cover as more brands are following ESG rules.  

Online and app-based franchises are driving demand for cyber and data protection policies as well. But along with these trends are emerging hazards in the sector, like: 

  • cyber threats from shared systems: franchise operations insurance now covers wider risks from central platform breaches 
  • growing liability for franchisors: legal claims over franchisee actions may raise D&O cover costs 
  • staff misclassification disputes: gig and zero-hour models increase EPLI risks for franchises 

One poorly run franchise can hurt the brand and lead to claims. Some smaller franchisees also skip cover to cut costs, which adds risk across the group.  

Brokers should review cover closely and suggest crisis or media insurance if needed. 

Franchise operations insurance FAQs 

What is a franchise operation? 

A franchise operation is a business run by someone using another company’s name, brand, and systems. The person running it is called a franchisee, and they follow rules set by the franchisor. 

The franchisee pays fees to use the brand and must keep up the same service and quality. Franchise operations insurance helps safeguard both sides from financial and legal risks in this setup. 

What are the four most common types of franchise? 

  1. business format franchise: the franchisee uses the full system, brand, and support 
  2. product distribution franchise: the franchisee sells the franchisor’s products 
  3. manufacturing franchise: the franchisee makes and sells goods using the franchisor’s method 
  4. job or operator franchise: a low-cost, usually home-based model where one person delivers the service 

Each type carries its own hazards and may need different levels of franchise operations insurance. 

Who needs coverage for franchise operations? 

These are the main people and businesses who may need franchise operations insurance: 

  • franchisors: protect the brand, systems and liability linked to the whole network 
  • franchisees: cover local threats like customer claims, stock damage or staff injury 
  • master franchisees: manage wider areas and sub-franchisees, needing broader cover 
  • investors: protect economic interest in the franchise operation 
  • support teams and advisers: may need cover if they provide direct support or advice to franchisees 

The right cover protects against problems that can affect income, reputation, or legal standing. 

What are common franchise operations insurance coverage options? 

Most UK franchise businesses will need a mix of the following policies: 

  • public liability 
  • employers’ liability 
  • professional indemnity 
  • business interruption 
  • cyber insurance 

Some franchisors also ask for extra cover like stock, building or media liability insurance. Brokers should check the agreement to tailor each policy. 

How much is franchise insurance? 

Costs can start from around £5 per month for basic cover, such as PL insurance. Full cover for a small franchise may range between £500 and £2,000 per year. Prices vary based on:  

  • franchise size 
  • industry type 
  • claims history 
  • level of cover 
  • specific business risks 

Some policies are bundled by franchisors, while others are arranged separately by franchisees. 

What are the advantages and disadvantages of franchising? 

Franchises often grow faster and get support with training, tools, and marketing. But there are limits to control, and all units share the risk if one fails.  

Insurance helps manage these hazards and protects both the brand and the local business. That’s why franchise operations insurance is key from the start. 

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