Cyber practice leader – Pacific
With more than 21 years of insurance experience across Australia, New Zealand and the UK, including 12 years spent designing cyber and financial lines insurance programs for large corporate and publicly listed clients, Kelly Butler was well equipped to build Marsh’s cyber practice when she came on board in 2016. Since the start of the pandemic, however, she’s faced new challenges that have arisen from the sudden shift to remote work.
“For me, it’s been about finding new ways of creating an environment where all of our cyber practice team members continue to thrive in these unprecedented times, all the while delivering superior service to our clients,” Butler says. “Mental health has been an absolute priority for us at Marsh from the top down, ensuring everyone has received the support they need, depending on each team member’s unique challenges. Whilst this has involved a significant time commitment, we are a much stronger team as a result.”
Butler adds that the pandemic has also brought about positive changes to her leadership and the workplace. “What this pandemic has taught me is that constantly chasing your tail does not benefit anyone, including your team or clients,” she says. “I believe, as a manager, this is a very important example to set. I have definitely learnt to be a lot more patient, and my listening skills have improved greatly. It has also given me a new appreciation of just how critical the broker’s role is in delivering quality and timely advice for clients during times of hardship.”
