Major car insurer Youi has chosen Digicall Assist as its roadside assistance partner, just a few days after Woolworths Insurance (Woolworths) announced its multi-year agreement with the emergency roadside assistance provider.
As part of the partnership, Digicall Assist will provide end-to-end case management and national roadside assistance services to all of Youi's comprehensive car insurance policyholders.
Digicall Assist CEO Michael Curtin commented that Youi chose the provider because of its strong track record in service excellence. The agreement also demonstrated the increasing role of technology in providing better customer experience at the roadside.
“Youi were impressed from the outset with Digicall Assist's commitment to the digital customer experience. Our leading-edge dispatch system and roadside IQ technology mean getting roadside assistance has never been easier,” Curtin said.
“We know that exceptional customer experience doesn't start with the call for help in the event of a breakdown. It starts long before, with investment in people and technology. Digicall Assist's digital approach to service excellence means Youi is able to benefit from detailed data across customer satisfaction demographics and trends, driving actionable insights for their business.”
Youi is one of the only insurers in Australia to automatically include roadside assistance in its car insurance policies, making it crucial for the insurer to partner with a reliable provider that can deliver an exceptional customer experience.
With the partnership, Youi car insurance policyholders can get assistance across Australia for vehicle roadside repairs, lock-outs, flat tyres, flat batteries, emergency fuel, and towing.
In addition, the partnership expands Digicall Assist's position as a roadside assistance partner of choice within the competitive insurance sector.
