Suncorp Group motor claims head Anna Cartwright has revealed there’s something new at the insurance giant.
“At Suncorp, we’re always looking for opportunities to improve our customers’ claim experience and earlier this month we launched our latest offering – Customer Vehicle Image Capture (CVIC),” she noted.
What CVIC does is allow selected customers to immediately upload images of their damaged vehicle via a secured link using their smartphone, which Cartwright said is part of the company’s efforts to exceed clients’ expectations through an improved repair experience.
The claims head explained: “Once submitted, images are instantly accessible by the allocated repairer – meaning they can view the damage, plan out the repair process, and in some cases even pre-order required parts prior to the vehicle actually arriving on site, leading to increased efficiencies and faster repair times.”
CVIC adds to previous enhancements which include increased webchat capabilities, extended online claims functionality, and virtual claims assessments for commercial and consumer property.
