Teachers Health has been recognised with two national accolades in the latest Roy Morgan Customer Satisfaction Awards, earning the titles of 2024 Private Health Insurer of the Year and 2024 Private Health Insurer of the Year (Not-for-Profit or Restricted).
The announcement was part of Roy Morgan’s annual awards presentation, which evaluated consumer satisfaction across multiple industry sectors based on data collected from Australian customers throughout the year.
Teachers Health CEO Brad Joyce said the awards were an affirmation of the fund’s direction and engagement with its member base.
“Our members are at the heart of everything we do, and we are always focused on how to best support them with the benefits they need, nothing they don’t, and truly understanding what matters most. We are thrilled this is reflected in our receipt of these awards yet again in 2024,” he said.
He pointed to a 96% member retention rate in 2024, which he said reflected strong member loyalty, particularly among education professionals who make up the fund’s core demographic.
“Members have told us they are most satisfied with the fund’s unique ability to offer value for money benefits, services, and programs most suited to the needs of educators. In addition, Teachers Health’s support of the education community and what matters most to them is a key thing that sets us apart,” Joyce said.
The recognition comes as Teachers Health announced a 2.94% average premium rise for the April 2025 review period.
Roy Morgan CEO Michele Levine noted that the fund’s award wins followed a strong performance throughout the year.
“In 2024, Teachers Health won five monthly customer satisfaction awards with an average customer satisfaction rating of an excellent 88.1%,” she said.
Aside from receiving an award, Teachers Health recently provided a grant aimed at supporting the teaching profession.
Ronan Douglas, who teaches senior students at Hellyer College, has been named the 2025 recipient of the Teachers Health Early Career Scholarship – awarded in partnership with the Public Education Foundation.
The scholarship provides $10,000 to support professional development opportunities for new public school teachers.
Douglas said he plans to attend a program at Harvard University focused on educational psychology.
“This scholarship offers a pathway into professional development that would have otherwise been impossible for me to access,” he said. “Growing up on the North East coast of Tasmania, opportunities to broaden one’s horizons are often limited. With this scholarship, I’ll be able to succeed in perhaps one of my most unlikely dreams of going to Harvard. Furthermore, the professional development I aim to attend will connect with my university studies, deepening my understanding of how to create supportive learning environments.”
Joyce said the scholarship reflects the fund’s ongoing investment in the education sector.
“We are delighted to support Ronan as he embarks on this exciting professional journey. Being able to invest in his dedication, passion, and commitment to his students and his profession is the reason why giving back to the education community is such a cornerstone of Teachers Health,” he said.
Paul Somers, COO of the Public Education Foundation, said the scholarship aimed to foster long-term improvements in public education by empowering new teachers.
“It is inspiring to see Ronan’s dedication to teaching and his vision for addressing key challenges in education. This scholarship will enable him to further enhance his pedagogical skills and strengthen educational outcomes for students in Tasmania. We are incredibly grateful to Teachers Health for their continued support in fostering excellence in public education,” he said.
