Private health insurer Medibank has made changes to its executive team, with Medibank CEO David Koczkar citing the need to “evolve” to meet customer needs amid the “changing” Australian health system.
“We know that digitisation has a big role to play in the future of health, and as a result we are introducing a dedicated role to the executive leadership team in this space,” Koczar said. “We are also establishing a dedicated customer trust team. Customers expect more of the organisations they interact with, and we want to ensure we are meeting this challenge.
“We are also adding a new role to the executive leadership team focused on health policy, advocacy and reputation, recognising the increasing role we play with health stakeholders in delivering more for the community,” said Koczar. “Our strategy remains focused on delivering for our customers, and these changes will enable us to continue to best meet their needs in the future.”
Under changes, Milosh Milisavljevic has been named Medibank chief customer officer, overseeing Medibank and ahm brands, including marketing, customer channels, customer portfolios, Live Better, and diversified insurance.
Rob Deeming has been appointed Medibank group lead – digital & ventures. Deeming will maintain his reposibility for the group digital team.
The insurer has added Meaghan Telford as Medibank group lead – policy, advocacy, and reputation. In the position, Telford will be responsible for government and industry relations, health stakeholders, health policy, reputation, and external communications.
Mei Ramsay, Medibank group lead – trust, legal & compliance, has taken on additional responsibility for customer trust.
Mark Rogers, Medibank chief financial officer and group lead for group strategy, has added procurement to his responsibilities.
Medibank is recruiting for a group lead – data and technology, with Kylie Williamson in the interim role. The insurer is looking for a suitable candidate for the role both internally and externally, according to the news update.
The leadership team reports directly to the CEO.
