The Insurance Council of Australia (ICA) has scheduled two upcoming face-to-face consultations in North Queensland to assist policyholders managing claims related to the widespread flooding in February.
The sessions will be held in Cardwell on April 29 and in Ingham on April 30. The events are designed to offer residents the chance to speak directly with representatives from multiple insurance providers. Attendees can seek guidance on their ongoing claims, clarify next steps in the process, and gather information on broader issues such as complaint handling and policy terms.
The ICA said the sessions are open to policyholders who have been impacted by the floods and storm activity that swept through the region earlier this year. Individuals must register in advance via the ICA website.
Cardwell’s session is set for April 29 at the Cardwell Community Hall from 10am to 4pm. Ingham’s will take place on April 30 at the Hinchinbrook Shire Hall between 9am and 5pm.
ICA chief executive officer Andrew Hall said the follow-up events are intended to continue supporting local communities through their recovery and claim resolution efforts.
“While the Insurance Council hosted community forums earlier this year providing immediate support and advice for community members in the aftermath of this severe flooding event, these additional forums will provide further support for these communities as they continue their recovery,” he said.
The ICA reported that the total value of insurance claims from the February flooding and ex-Tropical Cyclone Alfred has surpassed $1.2 billion.
More than 95,000 claims have been submitted for losses tied to Alfred, with approximately $1 billion in estimated insured losses. These include claims for property damage, spoiled goods, and emergency accommodation. Around 30% of these cases have been closed, while those involving structural repairs or severely damaged properties remain under evaluation.
Separately, about 10,000 claims have been filed following the February flood event, with losses projected at $233 million. These cases involve damage from excessive rainfall, stormwater entry, and overflowing drainage systems.
Commenting on the recent extreme weather events, Hall said: “We expect assessment activities and scope of work discussions are well underway at this point in the claim process, but as both Ingham and Cardwell were heavily impacted, it is timely insurers return to work through any questions, issues, or concerns.”
