The Insurance Council of Australia (ICA) and insurers are continuing their efforts to aid customers affected by the severe storms that hit south-east Queensland during the recent holiday season.
A third series of community consultations is set for Jimboomba, Upper Coomera, and Tamborine from June 18 to 20, following earlier events held in January and March.
These consultations are standard procedure after a catastrophe declaration, providing policyholders with an opportunity to better understand the claims process and discuss their individual claims with insurers.
The consultation schedule is as follows:
Policyholders are encouraged to schedule appointments in advance via the ICA’s website at http://www.insurancecouncil.com.au/bookings.
“These storms significantly impacted households and businesses across south-east Queensland, and insurers remain committed to supporting those customers who were affected throughout their recovery journey,” said ICA CEO Andrew Hall. “We’re pleased to report that nearly half of all claims have already been finalised, and insurers are working diligently to get the remaining families, businesses, and communities back on their feet.”
Last month, the ICA praised the additional funding in the 2024-25 Budget, aimed at enhancing the country’s disaster preparedness and resilience. The additional funding benefits the National Emergency Management Agency and the Department of Social Services.
The insurance watchdog is also calling for comprehensive climate assurance standards. In a submission to the Auditing and Assurance Standards Board on its consultation paper on assurance over climate and sustainability information, the ICA emphasised the importance of incorporating climate-related financial data into annual reports for regulated entities required to disclose financial information.
