In a bid to improve hail damage assessments for insurers, Australian accident management provider AAMC has entered a partnership with Hail.com, a specialist in 3D scanning for weather-related vehicle damage.
The alliance integrates Hail.com’s 3D technology with AAMC’s repair management systems, aiming to expedite hail damage assessments, reduce costs, and minimise delays, especially during periods of high storm activity.
This collaboration allows AAMC to incorporate Hail.com’s advanced scanning systems into its operational model, enabling fast, precise evaluations of vehicle damage from hailstorms.
The streamlined approach is expected to cut down policyholders’ waiting times for assessment appointments, addressing a frequent bottleneck in the industry and enhancing the claim experience for consumers.
Luke Hill, AAMC’s national operations manager, explained the partnership with Hail.com advances the company’s goal of providing efficient, dependable repair solutions for clients.
“By embracing Hail.com’s advancements in 3D scanning technology, we’re setting a new industry standard that prioritises convenience, accuracy, and quality, while enabling AAMC to deploy our technical assessing resources more effectively. This partnership will benefit both our clients and their customers during peak periods of motor claims due to large hailstorm events,” he said.
Joel Knott, director at Hail.com, noted that the partnership aligns well with the website’s approach to reducing the inefficiencies and costs associated with traditional hail damage assessments.
“Our solution is designed to address the inefficiencies, inaccuracies, inherent delays, and administrative costs associated with hail damage scoping and assessment, ultimately improving the consumer experience and aligning perfectly with AAMC’s business philosophies,” he said.
Alongside this partnership, AAMC has launched Land + Road, a comprehensive repair management service aimed at truck, farm, and commercial machinery claims.
This service is structured to allow rapid appointment of assessors and a more efficient claims pathway, designed to minimise business disruption for clients when vehicles or equipment are damaged.
Daniel Lukich, AAMC’s sales and strategic relationship manager, said the new solution is a response to the demand for faster, more efficient service for commercial enterprises needing incident and repair solutions
He discussed the new offering at a recent launch event, explaining that it addresses two main issues for the sector: delays in getting assessors assigned and complications due to multiple decision-making points within the claims process.
To validate the need for this solution, AAMC recently completed a year-long research project with an independent consultant, gathering insights from customers and stakeholders across the heavy vehicle and machinery sectors.
