Gallagher Bassett has been named one of Insurance Business's 5-Star Insurance Innovators for 2023 – the most innovative insurance companies in Australia and New Zealand.
In an interview with Insurance Business, Gallagher Bassett revealed its secrets to becoming one of the most innovative companies in the Australian and New Zealand insurance markets.
Gallagher Bassett global vice president Andrew Spilsbury said the company focuses its innovative efforts on “the human touch,” such as dealing with multiple major catastrophe events and the resulting emotional and mental stresses associated with claims.
“Our support program is designed to provide additional wellbeing support for claimants who have suffered a loss, such as damage to their home or involvement in an accident, and their immediate family members,” Spilsbury told Insurance Business.
Rather than focusing on material damage concerns, the support program provides a wide range of services focusing on Gallagher Bassett members' mental health and wellbeing. It covers:
Gallagher Bassett also provides trauma response services, including:
Scott Newland, general manager – government and long-tail claims at Gallagher Bassett, said focusing on holistic approach has increased customer satisfaction, improved brand reputation, and strengthened client relationships.
“By combining internal expertise with external perspectives, we ensure that our innovation efforts align with the actual needs and demands of our clients and the broader market,” he said.
Learn more about Gallagher Bassett's innovations and the rest of the best insurance innovators in Australia and New Zealand this year by reading the Insurance Business 5-Star Insurance Innovators 2023 special report.
