Suncorp Group’s AAMI has established a dedicated assessment centre in Mount Waverley to quickly assess and triage more than 500 hail-damaged vehicles a day.
Over the last week, catastrophic hailstorms tore through eastern Melbourne, the Australian Capital Territory, and parts of New South Wales, resulting in $320 million insurance losses to date, according to the Insurance Council of Australia.
Angela Wilkinson, AAMI spokesperson, said the move will enable AAMI to make the repair process as seamless and efficient as possible for customers.
“We will have both assessors and specialist repairers on-site to assess vehicles and determine the best method of repair, so we can get the claims process moving as soon as possible, keeping delays to a minimum,” Wilkinson said. “While it is too early to know the full extent of the damage, the worst impacted areas were Glen Iris, Malvern, Malvern East, Camberwell, and Warrandyte. As with most hailstorms, we are seeing dints and smashed windows on vehicles, and damage to roofs and skylights for homes.”
AAMI customers impacted by the recent storms in Melbourne are urged to lodge their claims as soon as possible.
“We’ve been experiencing higher call volumes and have ramped up the capacity of our contact centres to ease delays,” Wilkinson said. “Customers can lodge their insurance claim online at www.aami.com.au or call 13 22 44, as well as contacting any Suncorp brand they are covered with.
“Customers don’t need to have a copy of their policy to lodge a claim – we’ll have their details on file. Once they’ve lodged their claim, customers will receive an appointment time and location to bring their vehicle for assessment. We can also arrange emergency make-safe work, organise temporary accommodation for customers whose homes have been severely damaged, and provide cash payments to make emergency purchases.”
AAMI is part of the Suncorp network of brands that includes Suncorp Insurance, GIO, Apia, Shannons, Vero, Bingle, and CIL.
