Suncorp Group has introduced home and car insurance relief measures for frontline workers and customers in response the coronavirus pandemic.
Titled the “Peace of Mind Package”, Suncorp says it’s the first to introduce a set of practical measures for frontline nurses, doctors, emergency workers and customers, to keep them protected during a time of financial and emotional strain.
Existing home and car insurance customers of Suncorp Insurance, AAMI, Apia and GIO, who are experiencing financial hardship, will have access the Peace of Mind Package, according to Suncorp.
“The summer of devasting bushfires and severe storms was a recent reminder of why we have insurance to protect our homes, businesses and motor vehicles. The value of insurance has never been clearer for many Australians and we want to help them to remain protected,” said Suncorp Insurance CEO Gary Dransfield.
“Over the past month, our people have been helping thousands of customers who are being impacted by COVID-19, and while everyone’s situation is unique, we know some short-term relief will go a long way to easing their worries while ensuring they remain insured.
“We have been trialling our Peace of Mind Package for a few weeks, we’ve responded to our customers’ needs and the feedback has been overwhelmingly positive.”
The Peace of Mind Package includes flexible premium option for customers facing financial hardship, including discounts of up to 20% or three-month premium waivers; free counselling sessions for customers and their families; Insurance Health Check to help customers save, including options such as lower premiums for reduced vehicle use and finally, stopping cancellation fees.
Additionally, AAMI announced it will offer nurses, doctors and emergency services workers Australia-wide, free Roadside Assist until 31 December 2020, while Apia will give families with vulnerable older family members free access to check in and monitoring services.
“Nurses, doctors, paramedics, firefighters and police officers, are continuing to show up to support our communities every day and it’s important we fulfil our role to keep them safe on the roads,” Dransfield said.
AAMI is also offering free Roadside Assist to help car emergencies including flat tyres and batteries, lost or locked-in keys, towing and 24-hour unlimited roadside callouts.
Finally, Apia has partnered with Five Good Friends, an “innovative in-home care provider”, to offer eligible customers a complimentary welfare check-in and remote monitoring service for two months, in a package titled “At Hand”.
“The ‘At Hand’ service will ensure someone is checking in on our most vulnerable older customers, monitoring their wellbeing and keeping the family informed should there be any red flags or extra help be needed,” Dransfield continued.
“Social distancing is forcing many families to change how they keep in touch with their elderly loved ones who live independently and ‘At Hand’ helps to give everyone peace of mind that they are doing okay.”
Suncorp Group’s announcement today comes after the company previously announced COVID-19 support that included a $1 million donation to The Smith Family, a Small Business COVID-19 Relief Package and a range of Suncorp Bank support options for personal and business customers.
