Sedgwick, a global provider of technology-enabled risk, benefits and integrated solutions, has introduced a new local capability framework for Australia.
In a news release, the provider said the new framework, which includes the utilisation of a dynamic mentoring model, has technical and behavioural capabilities that will enable a detailed understanding of best practices. Many adjusters will get to benefit from the experience and expertise of Sedgwick’s senior colleagues. According to Sedgwick, this is essential to become a top-performing property loss adjuster.
“Enabling loss adjusters to grow personally and professionally to their true potential is a legacy I’m passionate about supporting,” said Diego Ascani, CEO at Sedgwick Australia. “The art and science of loss adjusting offers an exciting, market-leading capability map, that will give adjusters access to the tools, skills and knowledge they need to advance in their careers.”
The new model will not only support the career advancement of Sedgwick’s loss adjusters but also optimise operations, improve capabilities, and set consistent, exemplary quality of service. With the new capabilities, the company aims to address industry-wide challenges related to the shortage of skills availability.
“[The new framework] is especially relevant now as the wider market grapples with a shortage of talent and ongoing demographic changes. What truly resonates with me is the expertise needed to apply these skills in real-world settings, ultimately leading to the best possible outcome for everyone involved in an insurance claim,” said Tony Morgan, a Sedgwick national executive adjuster in Australia and advocate of the program. “This initiative will be instrumental in driving the loss adjusting industry forward and [I] am thankful to everyone who contributed to it.”
Morgan recently received a Lifetime Achievement Award from the Australian and New Zealand Institute of Insurance and Finance (ANZIIF) for his contributions to the insurance industry. In 2022, he received the AICLA Lifetime Achievement Award for his contributions to the loss adjusting business.
