Starting March 22, 2021, Australia Post customers can take out QBE's home and motor insurance products – with NSW Compulsory Third Party (CTP) Insurance set to launch on March 30.
Frank Costigan, the interim managing director at QBE Australia, said the partnership will strengthen the insurer's personal lines portfolio within its Australian division.
“We're delighted to announce our partnership with Australia Post. A key part of our strategy in the personal lines space has been to redesign and simplify our products with a customer lens,” Costigan said. “We reduced the steps needed to obtain an online quote, re-wrote our product disclosure statements (PDS) with clear and understandable language, and added helpful tips and intuitive navigation to our online portal to help customers better understand their cover.
“Now more than ever, we recognise the importance of online platforms and digital tools in our customers' day-to-day dealings. We're really proud of our new offerings in home and motor insurance and are thrilled to now be able to offer these to Australia Post customers.”
QBE also expects the new partnership to leverage its customer contact centre, thanks to Australia Post's extensive network and marketing and distribution capability.
Deanne Keetelaar, Australia Post's general manager payments and financial services, commented: “Like Australia Post, QBE is a well-known Australian brand with longstanding connections in many communities, and this partnership builds further on the important role Australia Post continues to play in expanding access to vital government and financial services in those communities, right across Australia.”
