MLC Life Insurance (MLC) has appointed Bozenna Hinton as its new general manager for its product, pricing, and retail insurance proposition – effective on May 03.
Hinton has over 20 years of experience in the life insurance industry, including roles focusing on customer retention, claims and underwriting insights, pricing, analytics, and portfolio management. She spent the majority of her career in actuarial consulting for Trowbridge Consulting and Ernst & Young.
Before joining MLC, Hinton was the head of portfolio management for individual life at TAL, where she was responsible for overseeing the retail and direct businesses' commercial performance. She is currently an active contributor to the actuarial profession and is the chair of the International Committee for the Actuaries Institute of Australia. She has also served as the chair of the International Actuarial Association (IAA) Education Committee since 2016.
In her new role, Hinton will report directly to chief life insurance officer Michael Rogers. As part of the life insurance leadership team, Hinton will be responsible for ensuring the sustainability of MLC's life insurance portfolio, including the new income protection product set to launch later this year.
Commenting on the appointment, Rogers said: “I'm delighted that Bozenna is joining us. She is a highly qualified and experienced insurance industry professional with a passion for driving great customer outcomes, backed by her extensive experience and expertise in several areas of life insurance. These attributes are especially important for us as we seek to enhance our customer and partner experiences, particularly in licensee and adviser markets.”
Hinton commented: “I'm excited to be joining MLC Life Insurance – an iconic Australian life insurer – in this important role and critical time for the company. I believe that we are well-positioned to take advantage of the many opportunities ahead of us, with a focus on improving the experience of customers, licensees, and advisers. I look forward to working with Michael Rogers and leading the product, pricing, and proposition team.”
