Insurance Business (IB) has named the 5-Star Claims Insurers of 2024 for Australia and New Zealand, honouring their robust performance amid notable challenges.
Insurers in these regions faced extreme weather events in New Zealand and regulatory changes in Australia.
The attributes that set apart this year’s leading claims insurers, as highlighted by brokers, included:
To determine the top claims insurers in Australia and New Zealand for 2024, IB collected feedback directly from insurance brokers.
The research team surveyed various brokerages to gauge the factors brokers deem important in a claims insurer. Additionally, they interviewed hundreds of brokers to rate the claims insurers they had engaged with over the previous year.
The detailed feedback enabled the team to assign weighted values to each of the criteria rated by brokers.
After the research phase, the insurers with the highest scores for work quality, specialist expertise, and client service were named 5-Star award winners.
A notable winner this year is Arch Insurance Australia (Arch Insurance), which delivers tailored solutions to retail and wholesale clients across multiple industries, professions, and occupations, including ASX-listed entities and sole traders.
The company upholds high service standards by hiring claims professionals with the necessary experience and knowledge and ensuring the claims team is adequately staffed.
Arch Insurance’s claims team in Australia is trusted at an international level to manage claims outcomes, guaranteeing timely, relevant, and clear communication.
The team emphasises client-first approaches and leverages its expertise to maintain high performance, contributing to the firm’s ongoing growth.
See the rest of the list of winners in Australia and New Zealand by reading the Insurance Business 5-Star Claims 2024 special report.
