A new recruitment agency, Impact Talent AU, has launched to serve the Australian insurance industry, with a focus on delivering tailored solutions in response to growing workforce demands.
Co-founders Jett Gaffney and Nathan Anning announced the venture, which aims to address gaps in the recruitment market by prioritising personalised and reliable services for insurance companies nationwide.
Speaking about the launch, Gaffney and Anning said the idea for Impact Talent AU stemmed from consistent feedback from industry professionals regarding the need for improved recruitment experiences.
“This journey began with a realisation that there is a real need for a higher standard of service in recruitment. We both came to this conclusion from the feedback we received on the recruitment industry from speaking with you and it became clear that a more personalised, reliable, and impactful approach was long overdue,” they said.
Impact Talent AU has partnered with xrecruiter, an Australian recruitment agency and talent acquisition specialist, to support its operations.
Gaffney credited the partnership with helping turn their vision into reality and emphasised the company’s commitment to becoming a trusted partner in recruitment across the insurance sector.
“In this venture, we have partnered with xrecruiter, and the team has gone above and beyond to help make this dream a reality. We can’t wait to connect with you soon and make a meaningful impact together,” he said.
The launch comes as Australia’s insurance industry faces an acute talent shortage, which industry leaders attribute to an ageing workforce, competition from other sectors, and perceptions about the profession’s appeal to younger workers.
The workforce dynamics within the insurance industry reveal a significant challenge. AXA XL Australia country leader Catherine Carlyon noted that over half (58%) of insurance professionals in Australia are aged 45 or older, while only 18% are under 34.
By 2030, approximately 30% of insurance workers are expected to retire, creating a widening gap in available talent.
Carlyon said attracting younger talent remains a key hurdle, particularly as the industry is often perceived as lacking innovation or creativity. These perceptions, combined with the rapid adoption of technologies such as artificial intelligence and big data, mean the sector must evolve to remain competitive in attracting skilled professionals.
Mental health has also emerged as a pressing concern, with a 2024 Australian and New Zealand Institute of Insurance and Finance (ANZIIF) survey reporting that nearly half of respondents (48%) had experienced a decline in mental health due to workplace pressures.
