The Insurance Council of Australia (ICA) and insurers will visit southeast Queensland and northern New South Wales (NSW) to conduct in-person meetings with customers impacted by last year's devastating floods.
The latest in-person customer meetings will be held at four locations in SEQ and four in northern NSW as part of the Australian insurance industry's continuing efforts to assist flood-hit policyholders and finalise flood-related claims.
Customer meetings in SEQ will be held from midday to 8pm. The schedule is as follows:
Customer meetings in northern NSW will be held in March from midday to 8pm. The schedule is as follows:
Commenting on Australia's costliest flood, ICA CEO Andrew Hall said the estimated cost of the event is $5.7 million.
Insurers continue to assist flood-impacted policyholders by finalising assessments, repairs, and rebuilds and completing claims, with 78% of the over 239,000 claims already closed.
“As the one-year mark approaches, insurers are once again undertaking in-person consultations,” Hall said in a statement. “This will be the industry's fourth visit to some locations, and each time the ICA and insurers return for these in-person meetings, we help people navigate the claim process and their recovery.”
