IAG has reached an in-principle agreement to acquire NRMA’s MotorServe business, which provides mechanical vehicle repairs, safety inspections, and general servicing at 23 sites in NSW and ACT.
The deal, which is expected to be finalised in January, comes after the success of IAG’s recent trial at the NRMA MotorServe at Seven Hills Sydney, which explored how NRMA’s MotorServe team can support customers with the claims repair process into the future as part of the insurance group.
The agreement will cover IAG brands including NRMA Insurance, CGU Insurance, and WFI Insurance.
“The NRMA MotorServe business fits in well with IAG’s strategy to provide a one-stop-shop for our customers and now includes mechanical repairs and car servicing, as part of our enhanced Motor Repair Model which we introduced earlier this year,” said Mark Milliner, IAG CEO for Australia. “An element of this model is our use of customer hubs – one-stop facilities serving customers in metropolitan areas as a single drop-off and pick-up point. This will reduce the time currently spent on multiple trips to have a vehicle assessed, quoted and then repaired. Depending on their policy, customers will be able to pick-up a hire car onsite to keep them mobile or will be provided a taxi voucher.”
NRMA Group CEO Rohan Lund said the deal would result in a better customer service experience for IAG customers and NRMA members.
“By working together, we can ensure better outcomes for people getting their cars serviced or repaired,” Lund said. “MotorServe locations will help IAG grow in the automotive market and this is great news for customers and employees.”
