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Motor body repair network AMA Group, in partnership with 360Globalnet, has developed a digital claims platform designed to improve efficiencies in estimating, approval, and allocation of motor vehicle repairs.
The new centralised estimating and site allocation service allows both policyholders and third parties to provide information about their damaged vehicle without having to drive to a motor body repairer to obtain an estimate.
When a customer notifies a claim, a digital claim link can be sent to them via SMS or email. AMA’s customer can then use the digital platform to upload images, documents, video clips, or start a live video feed at a time which is convenient for them to support their motor claim.
“We’re continuously looking for new ways to improve our service proposition and make things easier for the insurer’s policyholders,” said Peter Bubeck, AMA chief commercial officer. “We’re excited to be able to offer a digital means of communication, and by doing so, we’ve streamlined our internal processes and significantly reduced the time it takes to provide an estimate and commence repairs. Since launching the platform we’ve experienced high levels of engagement from customers and within our own estimating team. Throughout the course of the year, we’ll be expanding our digital claims offering to all our insurer and fleet clients and will introduce better ways to support and help their policyholders through an accident or major weather events.”
