AIA Australia has created a new senior leadership role within its customer division.
Announcing the vacancy for a claims management general manager, the insurer said it is integrating CommInsure Life (CMLAS Pty Ltd) into the AIA Australia family. “Exceptional” experience in leading claims management within life insurance is needed to succeed in the position.
The post, which can be based either in Sydney or Melbourne, will involve implementing strategy, delivering change, and being an active leader to customer improvement projects. It also spans functional planning and performance reporting across claims management and operations for all products in group, retail, and direct.
“At AIA, wellbeing is at our core,” asserted the firm in its job advert. “We understand that healthy employees are happy employees. That’s why we have a culture of care that promotes wellbeing and flexibility, recharge days, flexible work arrangements, and an AIA Vitality membership (including a FitBit!).
“We focus on career development, people development, and leadership capability so that you’ll be nurtured and have every opportunity to reach your full potential. We recognise your efforts and hard work because we understand that everyone in our AIA family is important.”
The claims management general manager, whose experience should include time spent working in a regulatory environment and aligning operational functions to the compliance and risk management framework, will report to the chief customer officer.
