The Australian and New Zealand Institute of Insurance and Finance (ANZIIF) will feature Dr Jared Orth, senior manager of code compliance at the Australian Financial Complaints Authority (AFCA), as the keynote speaker at the upcoming 2024 General Insurance Breakfast.
The event will take place on Dec. 4 at the Sheraton Grand Sydney Hyde Park.
Orth, who leads AFCA’s efforts to monitor adherence to the General Insurance Code of Practice, will address current trends in code compliance and outline areas where the insurance sector can enhance its practices.
His team supports the General Insurance Code Governance Committee in promoting accountability and ensuring compliance with industry standards.
Commenting on Orth’s role in the event, Katrina Shanks, ANZIIF’s CEO, emphasised the session’s relevance in light of ongoing reforms.
“The General Insurance Code Report recommended significant changes to the current code which will be wide and far reaching. This breakfast session will keep you up to date with what the key recommendations are,” she said.
ANZIIF has expressed support for proposed revisions to the General Insurance Code of Practice, including updates to address key areas, such as financial hardship provisions, assistance for vulnerable customers, extending the code’s application to small businesses, and better alignment with legal requirements. Revisions to claims handling procedures are also under consideration.
The 2024 General Insurance Breakfast will also include a panel discussion examining the role of artificial intelligence (AI) in insurance operations.
The panel will explore AI’s potential for improving efficiency and innovation while addressing risks related to data protection, privacy, and regulatory compliance.
Participants can expect to gain insights into:
The General Insurance Breakfast will run from 7am to 10am and is expected to draw insurance professionals, regulators, and industry stakeholders.
The event aims to provide actionable insights on compliance and innovation in Australia’s general insurance sector.
Interested participants can register on the ANZIIF website.
