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The Australian Financial Complaints Authority (AFCA) is recruiting for two newly-created senior roles, to support the growing national body and its aim of delivering “a fair, proactive, and customer-focused dispute resolution service in a rapidly changing, complex operating environment.”
A deputy chief ombudsman and general counsel will be appointed by David Locke, chief ombudsman and CEO, to support the external dispute resolution body through its rapid growth and the expansion of its jurisdiction on July 01, when it will start accepting complaints dating back to 2008.
“Organisational culture and leadership is a key focus at AFCA, and we are always looking for bright people who are passionate about fairness and access to justice,” Locke said.
AFCA is also on the hunt for a lead ombudsman for banking and finance, following the resignation of Philip Field, who will finish up at AFCA at the end of July.
“I thank Philip for his service and dedication over the 17 years he has been an ombudsman and wish him the best of luck in his future endeavours,” Locke said.
