The Australian Financial Complaints Authority (AFCA) has welcomed a new addition to its team.
Rob Guest joins AFCA as executive general manager for customer service resolution, bringing with him nearly 20 years of leadership experience in a variety of organisations, most recently as director of customer experience at Metro Trains, where he worked for eight years. His diverse career also include senior roles at Racing Victoria, Luna Park, and member-based organisation Australian Human Resources Institute
Guest “brings great experience and ideas to AFCA and will lead the strategic priorities to deliver on our end-to-end customer experience initiatives,” said David Locke, AFCA CEO and chief ombudsman. “We look forward to working with Rob as he transforms the way consumers and small business engage with and access our service.”
