The Motor Vehicle Insurance and Repair Industry is working to update its Code of Conduct to improve clarity, fairness, and operational practices. As part of this effort, the Code Administration Committee (CAC) has launched an eight-week public consultation, inviting feedback from businesses, individuals, and organisations until April 29.
The review follows an independent assessment led by Dr. Michael Schaper in 2023, which called for the committee to manage its assets, intellectual property, and finances. In response, the CAC – comprising representatives from the Insurance Council of Australia (ICA) and the Motor Trades Association of Australia (MTAA) – has collaborated with industry stakeholders to draft proposed changes for public comment.
The updated code focuses on improving four core areas: sanctions and penalties, assessment and estimation times, methods of repair, and dispute resolution processes.
In addition to these operational updates, the consultation also considers changes to the code’s governance structure, including plans to formalise the CAC as an incorporated association.
According to CAC chair George Manos, the committee is encouraging broad participation from across the industry. He said the committee wants to hear from insurers, repairers, and government bodies to ensure the updated code reflects the interests of all stakeholders.
“To support stakeholders navigate the proposed new code, the CAC has developed an explanatory memorandum. Whether through the website or targeted industry engagement, the CAC has worked on making the consultation accessible for all stakeholders,” said Manos.
The outcome of the consultation is expected to influence future industry standards and regulatory practices. Since its inception in 2006, the code has undergone multiple reviews to maintain its relevance, with the most recent review in 2017.
Submissions can be made through the consultation website at www.mviricode.com.au or by email at [email protected].
What effects could these changes have on the motor vehicle insurance and repair industry? Share your thoughts in the comments below.
