Airline passenger insurance

Explore a comprehensive database of airline passenger insurance, including coverage options, insights, and FAQs. View a table of related insurance products

1. visit our aircraft insurance page for a look at all products in this sector
2. or focus in on all of the airline passenger insurance products available on IB Markets!
 

What is airline passenger insurance? 

Airline passenger insurance provides financial protection for passengers during air travel, covering risks such as: 

  • accidents 
  • injuries 
  • flight disruptions 
  • lost or delayed baggage 
  • unexpected trip cancellations 

This coverage is mandatory under strict Australian government regulations, making sure that airlines maintain comprehensive liability policies.  

Major Australian airlines, such as Qantas, rely on these policies to safeguard passengers and cover legal liabilities. Notable incidents, including high-profile flight delays and weather disruptions, show the importance of this coverage for maintaining passenger confidence. 

Airline passenger insurance: industry trends and emerging risks 

Risks in airline passenger insurance include in-flight challenges such as turbulence and mechanical failures, which can result in significant claims. The increasing reliance on digital systems has also amplified cybersecurity threats like data breaches and ransomware attacks. Alongside these risks, the industry is also influenced by trends and priorities, such as: 

  • strong policies needed: robust insurance and reinsurance policies are vital for managing risks from accidents, such as the Jeju Air crash in South Korea 

  • AI driving premiums: AI adoption in aviation enhances safety and efficiency, potentially leading to lower premiums for airlines 

  • passenger expectations rising: Australian airlines risk falling behind rising passenger expectations for compensation, highlighted by new US refund rules 

Insurers are increasingly adopting risk-based pricing models, tailoring premiums to each airline’s safety record and risk management practices. This approach rewards airlines with stronger safety measures and encourages the adoption of advanced risk mitigation strategies.  

Airline passenger insurance FAQs 

What is travel insurance? 

This provides financial protection against unforeseen events such as lost luggage, medical emergencies, and trip cancellations. 

Do airlines provide travel insurance? 

Some airlines offer travel insurance as an add-on during the booking process. These policies may have limited coverage compared to standalone travel insurance plans. 

Do airlines have insurance for passengers? 

Yes, airlines in Australia are required to have passenger liability insurance under the Civil Aviation (Carriers' Liability) Act 1959. This law ensures coverage for injury or loss of life during air travel. 

This type of airline passenger insurance enables airlines to compensate affected passengers or their families, aligning with national and international aviation regulations. 

Can I add insurance to my flight after booking? 

Travel insurance can typically be added after booking a flight. Many airlines and third-party providers allow coverage to be purchased up to 24 hours before departure. For example, Jetstar offers the option to add travel insurance through its 'Manage booking' feature.  

Why it’s best to add insurance early 

It is advisable to buy travel insurance as soon as possible after booking the trip. Early purchase guarantees comprehensive coverage, including benefits like trip cancellation protection. Some insurers offer additional benefits if the policy is bought within a specific time frame after the initial trip payment. 

When adding travel insurance post-booking, consider factors such as:  

  • coverage options 
  • policy exclusions 
  • any pre-existing conditions  

Reviewing these details helps confirm the policy fits travel needs and offers proper protection.  

Is travel insurance worth it in Australia? 

Yes, travel insurance is highly recommended for both domestic and international travel. Without insurance, travellers may face significant out-of-pocket expenses. 

For domestic travel 

While Medicare covers medical expenses, travel insurance can cover additional costs like trip cancellations, lost or stolen luggage, and rental car excess. 

For international travel 

Australian travellers are not covered by Medicare while abroad. Travel insurance is essential to cover potential medical expenses, which can be substantial overseas. 

How much is airline cancellation insurance? 

In Australia, cancellation-only policies or add-ons can cost as little as $20, but comprehensive travel policies with cancellation benefits typically range from 5% to 10% of the trip value.  

For example, a $5,000 trip might incur a $250-$500 premium if cancellation coverage is included. 

The cost of airline cancellation insurance depends on factors such as the airline, trip cost, and specific policy limits. 

Who typically needs airline passenger insurance coverage? 

Airline passenger insurance is important for those relying on air travel. These include: 

  • frequent flyers 
  • corporate travellers 
  • travel agencies 
  • families or groups 
  • event organisers 

This airline passenger insurance coverage offers peace of mind and financial security, ensuring smoother travel experiences for those most at risk. 

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