NRMA Insurance : Everything you need to know

Headquarters address: Darling Park Tower 2, 201 Sussex St, Sydney, New South Wales 2000, Australia
Year established: 1920
Size (employees): 1,700+
Gross written premium: $13.3 billion (IAG, 2022)
Underwriting expertise: Home, car, motorcycle, boat, caravan, travel, and business insurance
Key people: Julie Batch (Group Executive Direct Insurance at IAG)

About NRMA Insurance
NRMA, formerly known as National Roads and Motorists’ Association, is a Sydney-based mutual company that provides roadside assistance, driver and road-user advocacy, motoring advice, car servicing, international driving permits, and other motorist services in NSW and the Australian Capital Territory.

The firm offered mutual insurance until 2000 when the business was demutualised and spun out as NRMA Insurance, which is now a part of Insurance Australia Group (IAG), the largest general insurer in Australia and New Zealand.

NRMA Insurance provides car, home, travel, business, motorcycle, boat, and caravan insurance in NSW, Queensland, ACT, Tasmania, South Australia, Western Australia and the Northern Territory, and security services in NSW, QLD, and ACT.

NRMA and NRMA Insurance are independent companies with an agreement to use the same brand and name. NRMA remains a mutual firm owned by its members, while IAG, NRMA Insurance’s parent company, is a listed company owned by its shareholders. The insurance giant has several operating subsidiaries using the NRMA brand, including NRMA Insurance Limited.

NRMA Insurance in the news
September 2015: Insurer NRMA calls for increased employee safety
December 2016: NRMA Insurance to cooperate in development of bushfire detection technology
July 2019: NRMA Insurance aims to create awareness of local First Nations culture through aboriginal art
November 2019: NRMA Insurance wants a "high five" for community connection and resilience
January 2020: IAG's NRMA supports bushfire-fighting efforts in NSW
March 2020: NRMA Insurance campaign wins award
June 2020: NRMA Insurance, RACV make Lifeline donation
July 2020: NRMA Insurance leverages video conference tech in claims process
March 2021: NRMA doubles down on award-winning campaign: ‘Every Home Is Worth Protecting’
July 2021: NRMA Insurance launches “Help Like No One Else” campaign
November 2021: NRMA Insurance launches film and book on Australian bushfires
January 2022: NRMA named strongest insurance brand in Australia for 2022
June 2022: NRMA unveils new program for motor insurance customers

Leadership at NRMA Insurance

Julie Batch – group executive direct insurance at IAG
As group executive of direct insurance, Batch is responsible for IAG’s insurance brands, including NRMA Insurance, Rollin, SGIO, SGIC, and Swann. She was appointed to the post in March 2021.

Batch was formerly chief strategy and innovation officer and acting group executive intermediated insurance in Australia. She also served as the insurance giant’s chief customer officer. She joined IAG in 2005. Her previous roles within the company include chief analytics officer and chief risk officer in the firm’s direct insurance business. Earlier in her career, Batch has held senior roles in several reinsurance organisations, including Gen Re Australia, which is part of the Berkshire Hathaway Group.

Batch is a director of Gradient Institute, a not-for-profit organisation involved in the research, design, development, and adoption of ethical artificial intelligence systems. She was also previously the co-chair for the insurance stream of the United Nations Environment Programme Finance Initiative (UNEP FI PSI). Batch has a Master of Applied Finance and is a Fellow of ANZIIF.

Culture at NRMA Insurance
NRMA Insurance is a proud partner of the NSW State Emergency Service (SES), Australian Red Cross, and GIVIT. Every year, the company works with these organisations to help Australians prepare for and recover from natural disasters such as storms, floods, bushfires, and other severe weather.

The insurer is also committed to being a responsible and ethical business, as exhibited through its efforts to tackle climate change. As part of delivering its climate action plan, the company has been carbon neutral since 2012.

In addition, NRMA Insurance is a leading Elevate Reconciliation Action Plan (RAP) organisation, known for its engagement with Aboriginal and Torres Strait Islander Australians. It often collaborates with First Nations people, businesses, and communities to make them more confident, stronger, and safer.