Tiffany Sangster
FreightSafe

Tiffany's career began in hospitality and retail management, where her passion for maximising operational efficiencies saw her quickly progress into management roles, making departments and businesses more productive and profitable with smart refinements to operational processes and procedures.

Her career in claims management began as a short-term role stress testing a new digital claims application, which led to a long term career in Claims Management and Insurance. 

Tiffany's passion is to transform the Insurance Industry through operational process refinement, digital transformation, Robotic Process Automation and Machine Learning. 

"Consumers have lost faith in the Insurance Industry. We need to change the experience they are receiving from us in every interaction, and to do this we need to review, respond, and adapt to the changing digital world. It is through transformation in both our processes and our people that we will achieve this." 

In her time at FreightSafe, Tiffany has had the opportunity to build out an incredibly smart and highly specialised digital claims application which allows an individual to process thousands of claims per annum with incredible accuracy and efficiency. Along side this she has built out further data and reporting capabilities which allow clients to understand their areas of operational weakness and respond quickly for loss prevention.   

Tiffany has always taken particular interest in developing the individuals within her team, building their skills and motivation within their role and beyond this for their future career growth. A high performing team is critical to any organisation that wishes to excel at high volume claims management, and it is important to remember that every individual has different skills and motivations which will allow them to excel.  With an organisational culture developed to support individual growth and wellbeing, there will be a continuous flow of professional superstars added to the Industry. 

This is just the start of an exciting career for this individual who believes that personal and professional growth is unlimited and never ending. There is always a new challenge ahead and each one presents an opportunity to adapt and develop something new.