Stellar Insurance Brokers

Stellar Insurance Brokers is a family-owned, family-run business which was established in 2003 (trading under a different name at the time) by founder and managing director Mike Pappalardo. In 2018, the business rebranded to Stellar Insurance Brokers, named after Pappalardo’s first grandchild, Stella. His daughter (and Stella’s mum), Kirsty Dowell, has been part of the brokerage since 2007 and recently became a co-director.

The staff at Stellar Insurance Brokers are also considered part of the family due to their long tenures with the business. Together, the team have built a thriving business that has seen double-digit growth year-on-year. This success could not have been achieved without the commitment and dedication of this close-knit team, who are well looked after by their company’s initiatives.

Stellar Insurance Brokers offers an on-site crèche for the children of staff and employs a qualified childcare worker to care for the children. This, for Stellar, reinforces the company’s family-first mentality as well as supports its values of Innovation, Passion, Leadership, Authenticity, Teamwork, Excellence and Respect. Stellar is also heavily involved in industry bodies, particularly the Council of Queensland Insurance Brokers Inc. (CQIB), and Kirsty took out the CQIB Peter McCarthy Memorial Award for Young Professional of the Year in 2021. In addition, Stellar has a partnership arrangement with Starlight Foundation to help support communities that are doing it tough.

Client engagement is one of Stellar’s secrets to success. With a net promoter score of 90, the company focuses on enhancing the client experience when it comes to customer service. From greeting cards to Christmas hampers to the Stellar Star Club – a new initiative whereby clients can participate in a range of programs and benefits designed to help bolster their success – clients are at the centre of everything Stellar does, with the brokerage’s first-ever client in 2003 still a client today.

Company Name:
Stellar Insurance Brokers

Telephone No.:
1300 270 280

Email:
[email protected]

Website:
www.stellarinsurance.com.au