Lloyd’s broker Tysers now uses a newly built platform that is said to have transformed the company’s broking operations.
Called Tconnect, the system enables a faster and more responsive client service by streamlining the end-to-end life cycle of a policy. It was jointly created by Tysers and low-code specialists Systems iO Limited.
“As a forward-thinking broker, we wanted to improve our working practices and provide a digital link between our front-and back-office teams,” Tysers chief information officer Steve Jolley said in an emailed release. “Tconnect has achieved this and resulted in much more accurate and efficient processing.
“In addition, the platform provides a stream of data that links our clients and markets providing risk transfer services for a digital insurance market alongside a superior client service.”
According to Tysers, Tconnect is now rolled out across the business and has already resulted in a 60% decrease in the average time to process client queries.
The firm noted: “Tconnect handles risk placement in three operational lines (direct and facultative, treaty, and delegated authority) rather than by class of business. This breaks down internal silos and standardises processing and will allow Tysers to grow its business by seamlessly slotting in new teams acquired through organic growth or acquisition.”
Additionally, the platform can easily be integrated into the new Lloyd’s Blueprint Two architecture.
“Tconnect is a major step forward and a key milestone in our digital transformation programme which is improving operational efficiencies, accelerating business growth, and further strengthening our client offering,” commented Mike Emmett, chief executive of Tysers parent AUB Group.
“As an end-to-end broking platform across all of Tysers divisions, Tconnect enables teams to work in one way, with more oversight, compliance, and openness to both clients and markets, powering a digital route to market for clients.”
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