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There have been ominous signs that artificial intelligence is ready to make a serious impact on the insurance world, but not many had expected it to arrive in the insurance law field.
Top 100 law firm Keoghs has announced the introduction of it what it is deeming the “first true AI lawyer to hit the insurance market.” Known as Lauri, it has been launched today and will initially handle avoidable litigation cases with the aim being that insurers can enjoy transformative speed and ease of service while reducing costs.
The firm believes that Lauri can settle cases back to insurers within seconds. It communicates via email using natural language processing – it interacts with Keoghs’ case management system and can be applied across a range of claims types.
“There has been a lot of talk in the industry over the last year or two regarding AI, in particular solutions being discussed that almost hijack the true meaning of artificial intelligence,” said Dene Rowe, Keoghs partner and director of public development. “Our approach is to bring a true game-changer to market, a solution that is fully automated and robotic in nature but importantly delivers a quantum leap in speed, efficiency and cost reduction.
“Additionally, we did not want to simply bring a DIY-litigation portal based system to market that would create duplication and inefficiencies in our clients’ own businesses. For AI to be embraced, there has to be a benefit for our clients, and replicating a human interaction with no extra systems, logins or processes is crucial. With Lauri, the claims handler simply communicates through email as they generally would at present with human lawyers.”
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