Placing Platform Limited (PPL) has reported stable platform performance and service delivery during the peak 1/1 renewals period, following a year of transition and platform enhancements.
In 2024, PPL introduced regular updates to improve efficiency and user experience. These enhancements, the company said, contributed to a smooth renewal season, with service standards maintained throughout.
PPL reported a peak of 5,500 unique users trading on Dec. 18. The month of December is considered the busiest month for placing risks, the company said. PPL set up over 500 new stamps and 350 new users, ensuring accessibility for market participants. The organization also said it answered 99.9% of service desk calls within 15 seconds, with 80% of requests resolved within one day.
Service performance in December also reflected improvements seen across the year, the company said. Comparing the first and fourth quarters of 2024, PPL recorded a 44% reduction in service desk calls, a 24% reduction in service requests and a 65% reduction in incidents raised. These figures indicate a reduction in technical and operational issues, suggesting the platform updates had a positive impact on overall functionality.
Meanwhile, PPL said it has focused on optimising platform stability while addressing user needs through ongoing developments.
“We take our responsibility to serve the market very seriously and are proud to have delivered for our clients during this peak renewal season, and throughout 2024,” said Colin O’Malley, chief operations officer at PPL. “As we build out new capabilities in 2025, clients can rest assured our focus on reliability and service excellence will remain front and centre.”
The reduction in service requests and incidents suggests an increasingly seamless experience for brokers and insurers using the system, PPL said, adding that it continues to monitor performance and refine its approach to digital placement.
In recent months, it has introduced several innovations and features to its platforms, including a new underwriter dashboard to improve efficiency in managing high volumes of business activity and the Express Contracts functionality that allows brokers to expedite the process of binding risks. Most recently, PPL launched its Express Renewal functionality, which simplified and sped up the process of renewing risks on its platform.
