Despite the setbacks brought by system migration, Placing Platform Limited (PPL) reported a stable performance during peak June and July renewals.
PPL stated, that after transitioning to the new platform, clients experienced a challenging last quarter of 2023 and initial start to 2024. To address the issue, the company implemented a range of remediation and performance initiatives, which resulted in a marked improvement in platform performance and service responsiveness.
Because of these improvements, PPL said, key performance indicators stood at:
The company also noted that the number of system defects raised by market firms had fallen by 35%, which PPL said, is “reflective of the success of the regular release schedule focused on rapid fix, enhancements and continuous improvement.”
It was noted that PPL platform performance and service delivery were sustained during one of the busiest periods of trading in the London Market, and, at the end of June, PPL had successfully processed and placed c.90k risks and c.300k risk lines, digitally.
“I am pleased to report that PPL has been able to return to supporting our clients effectively, following the challenges of transitioning to a new technology base. It was essential for our clients that we sustained these improvements during a peak renewal season as we seek to rebuild confidence. We are not yet at the levels of performance and support we aspire to, and we will continue to keep pushing,” said PPL chief operating officer Colin O’Malley (pictured).
“The whole PPL team has worked incredibly hard to drive an integrated continuous improvement programme during 2024. This included implementing a regular fix and enhancement schedule, process improvements, and a deeper client support and service model. A good example of this is the continued advancement of the Learning Management System that’s been used by 6,500 users from across 300 companies benefiting from video content that works towards CPD training.”
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