The Insurance Fraud Bureau (IFB) has announced plans to introduce a unified counter-fraud solution in partnership with Shift Technology.
Scheduled for launch in 2026, the new platform will integrate the IFB’s industry-wide counter-fraud databases into a single system aimed at strengthening fraud detection and streamlining investigative processes across the insurance sector.
The consolidated platform will combine insurers’ transactional, suspected, and confirmed fraud data with fraud investigation case management. IFB explained that this integration is designed to improve fraud detection capabilities and make counter-fraud operations more efficient and effective across the industry.
By consolidating these datasets, IFB members will be able to make quicker and more informed decisions on suspected fraud cases. The platform will also enhance the IFB’s ability to foster collaboration with members and external agencies, supporting a more coordinated approach to tackling fraud.
The unified platform will integrate the IFB’s core databases, including IFB Exploration, which analyses insurers’ transactional data; the Insurance Fraud Intelligence Hub (IFiHUB), which identifies suspected fraud; and the Insurance Fraud Register (IFR), a central record of confirmed fraud cases. The system will feature enhanced case management tools, offering greater insight and support for fraud investigations.
The platform will also utilise artificial intelligence to create more accurate fraud networks across various insurance products. This AI capability is expected to reduce inefficiencies, improve fraud detection, and enhance the quality of intelligence shared with insurers, industry regulators, and law enforcement.
Ursula Jallow (pictured above), director at IFB, highlighted the growing complexity of digital fraud and the need for advanced solutions.
“By integrating our systems into a unified platform, we can enhance the industry's ability to detect, investigate and prevent fraud more quickly and effectively, ensuring a safer insurance landscape and cost efficiencies for our members,” Jallow said.
Jallow also noted that this technological advancement supports the IFB’s plans to expand its membership, products, and services.
George Robbins, head of UK Markets at Shift Technology, emphasised the importance of industry collaboration in combating insurance fraud.
“Working together with the IFB, we are enabling insurers to collectively fight insurance fraud to the benefit of not only their businesses but also their customers. Technology is changing how Insurance fraud is conducted. Technology is also rapidly changing how we confront fraud and the bad actors committing it,” Robbins said.
What are your thoughts on this story? Please feel free to share your comments below.
