Horwich Farrelly has launched new technology aimed at improving the Online Injuries Claims (OIC) process. This technology, dubbed by the specialist insurance industry legal services firm as ‘HOLLY,’ streamlines a process that often requires a lot of time and effort by allowing witnesses to provide their statements electronically.
HOLLY uses SMS, email, and chatbot technology to ensure that statements are completed quickly at around £20 – a far cry from the £150 - £250 that an enquiry agent would typically cost. According to a statement from Horwich Farrelly, the HOLLY technology has saved insurers close to £1 million, while reducing average processing time by around 92%. HOLLY has also improved customer experience, with Horwich Farrelly reporting that 87% of users had a positive experience.
“We are committed to investing in innovation that serves our insurer client,” said Ronan McCann, the firm’s CEO and managing partner. “The market is working through a backlog of personal injury claims since the OIC portal was introduced last year and we developed HOLLY to speed the process up. Personal injury claims can turn on a witness statement and they are absolutely vital to the claims process. By enabling witnesses to effectively self-serve in a secure and compliant manner, we have taken a whole lot of friction out of the process. This has inevitably made the process far more efficient and has cut costs for our clients.”
McCann credited the firm’s development team for this new technology, adding that it “could revolutionise the way these claims are handled.”
“We are incredibly proud of our development team for delivering this. They have combined our experience of claims handling, defending claims for insurers and the best brains in tech to come up with a simple solution that works,” he said. “It is this kind of innovative and client-focused thinking that differentiates our team from the rest.”
