Covéa Insurance has partnered with insurance data provider Audatex for the development and use of the latter’s new First Notice of Loss (FNOL), Repair Allocation Manager (RAM) technology.
RAM is the latest in Covéa’s slew of strategic developments with Audatex, according to Alastair Sherwin, manager (claims motor engineers) for the insurer. “With RAM, we have significantly enhanced the flexibility and transparency in our claims process, improving the service we offer for our customers, while also facilitating greater control of costs,” he said.
Customers can use RAM to find manufacturer-approved repairers within their immediate vicinity. Available and suitable repairers for customers are updated by the platform in real-time, while they are also provided with the distance and travel time to the selected bodyshop.
Covéa has integrated the technology into its back-office systems, so it can automatically track the progress of every claim from start to finish. According to a release, the overall customer experience is vastly improved, as it streamlines repair work allocation between Covéa Insurance, and its network of bodyshops.
“A first in the insurance industry, RAM provides another level of product personalisation for Covéa Insurance to offer its customers, while future-proofing its own systems to ensure it continues to lead the way in providing an exceptional level of service, both now and in the future,” said David Shepherd, regional managing director at Audatex UKSA.
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