Aviva, one of the largest insurers in the UK and one of Insurance Business UK’s (IBUK) top cyber insurers for 2022, has teamed up with UK tech “unicorn” Tractable to improve its motor insurance claims process using artificial intelligence (AI).
A billion-dollar company, Tractable develops visual AI to aid in repairing cars and homes using photos to assess damage, enabling accurate calculation of repair costs within minutes.
The agreement will see Aviva implement Tractable’s AI to assist and guide engineers to accurately complete remote assessment of repair estimates and increase the consistency of diagnosis, reducing the potential errors that might prolong the claims process. It will also help the insurer achieve its Sustainability Ambition by ensuring that the parts that can be safely repaired are not needlessly replaced.
Tractable founder and CEO Alex Dalyac commented: “Tractable’s AI is built in the UK, and through it being applied at scale by Aviva – one of the country’s largest general insurers – we will help customers across the UK get back to normal more efficiently. In addition, by helping Aviva reduce the environmental impact of its repair work, its adoption has benefits for us all – Aviva customers and non-customers alike.”
Aviva will roll out the AI across its entire UK repair network, including Solus, which handles tens of thousands of motor claims annually.
“It will improve the accuracy of repair diagnostics across Aviva’s UK repair network, making the way in which we assess vehicle damage more efficient. This means we can get to work on fixing the vehicle and getting customers back on the road,” said Simon Smith, managing director of Solus.
“It also helps us work towards our sustainability ambition of being a net-zero company by 2040. Remotely identifying which parts can be repaired rather than replaced has a number of environmental benefits: We avoid the unnecessary journeys by an assessor to look at a claim in person; we prevent safe, working parts from going to landfill; and we reduce the volume of green or new parts that would need to be ordered and shipped in the first place.”
