“We are very excited to enter into this strategic relationship with John Lewis as we continue to build a culture of innovation and focus on building solutions that improve customer experience,” said Sedgwick UK chief client officer Nicola Dryden in a release.
“John Lewis recognised the value to be gained from our customer-centric innovation. We’ve reimagined claims from the customer perspective and backed that with technology and leading expertise that will ultimately provide a high level of service for customers.”
The tie-up will provide John Lewis home insurance customers access to a round-the-clock online claims service portal and Sedgwick’s end-to-end property claims solution, which combines home emergency and home journey claims services.
Benefits include a certified network of vetted contractors, as well as straight-through processing designed to reduce the claims lifecycle.
“We were looking for partners who can support us with innovating and enhancing the service customers receive across all aspects of home insurance,” said Ali Berryman, head of financial services at the retail giant.
“The partnership with Sedgwick will allow us to provide a more flexible service and will simplify the claims process for our customers.”
