AXA is urging Redcare customers to act quickly following BT’s “difficult decision” to withdraw the alarm signalling service from the market.
As announced by BT earlier this month, all its Redcare operations will be closed in August 2025. Impacted customers now have under 18 months to find a replacement supplier – an undertaking that AXA believes should be dealt with immediately.
In a statement, the insurer said: “We believe that over 100,000 private customers and businesses will be affected, and they’ll need to find alternative solutions. These customers will probably be receiving calls and communications from a wide range of alarm maintenance companies, alarm suppliers, and other companies who may see an unexpected business opportunity.
“Given the criticality of alarm systems to customers’ insurance covers, customers may seek advice from their insurance brokers. Many customers will be unaware of the technological specifications delivered through Redcare, and it’s important that the replacement service they choose provides a like-for-like performance level.
“There are a very limited number of potential alternative suppliers. Alarm signalling products like the CSL Dualcom Gradeshift Pro DP3 or indeed any dual path Alarm Transmission System with performance level DP3 certificated to BSEN50136-1:2012 will be accepted by AXA as a like-for-like replacement.”
AXA stressed the importance of getting the replacement service installed by a company regulated by either the National Security Inspectorate or the Security Systems and Alarm Inspection Board. It will also have to be maintained in full working order under an annual maintenance contract with an appropriate and regulated alarm maintenance company or installer.
“We’d strongly advise that Redcare customers act quickly as it’s almost inevitable that the closer we get to August 1, 2025, the more likely installation bottlenecks and product shortages will begin to occur,” AXA stated.
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