Allianz Worldwide Partners UK has its sights set on significant expansion of its portfolio of home assistance solutions, announcing its investment in three Ps – people, partnerships, and products.
The home emergency solutions provider said its new range of services will benefit financial, travel, and motoring clients, as well as energy and home appliance suppliers who are looking to add value to their own customer propositions. No further details were provided.
“We are making innovation a central focus of our development process, to ensure we create a suite of services that are competitive and accessible for all homeowners,” said head of business development Bruce Eaton, who joined Allianz Worldwide Partners UK last December. “For example, last year the business launched a roadside assistance ‘on demand’ service nationwide, which has proven to be very successful. We are now embracing this tried and tested technology to deliver an ‘on demand’ offering for the home assistance market.”
In addition, 2017 also saw Allianz Worldwide Partners UK’s entry into the world of boiler and central heating assistance. Currently the likes of gas heating suppliers and repair/replacement service providers offer the firm’s central heating care packages to their customers.
“Last year’s success cements the foundations on which we can now further build our home emergency offerings, and we have invested in the expansion of our management team to drive the growth of the company’s portfolio of services in this area,” explained Lee Taylor, chief sales officer at Allianz Worldwide Partners UK.
Eaton added that the developments, such as the on-demand feature, are part of the firm’s commitment to meeting homeowners’ needs by extending services beyond providing a physical solution. He said Allianz Worldwide Partners UK wants to deliver a digital customer care journey that supports its existing assistance offerings.
Related stories:
Smart-Cover Direct on how its customer service led to a national award nomination
HomeServe snaps up AA's home emergency unit
