Crawford & Company has announced the appointment of Carl Tatman (pictured) as client account director with a specific focus on the UK’s public sector and housing associations.
Tatman’s new role, effective immediately, will involve managing relationships with local authorities, housing associations, charities, and educational institutions throughout the UK. He will also be tasked with identifying opportunities to broaden the range of services Crawford offers to these clients.
The loss adjusting expert will report to Francine Lagna-Fietta, head of corporate proposition within the UK corporate client practice at Crawford.
Tatman brings nearly 35 years of experience in claims management, including two decades dedicated to the public sector. His career has spanned roles such as claims relationship manager and, most recently, head of claims relationship management for Zurich Municipal. Tatman’s journey in the industry began in 1990 at Thomas Howell.
Wayne Brand, head of the corporate client practice at Crawford, commented: “Carl is a fantastic addition to our public sector team having worked exclusively in the sector for over two decades. He has a great reputation for exceeding client expectations based on his deep understanding of the unique and diverse challenges faced by the sector.
“That incredible insight will be integral to how Crawford continues to build out its capabilities, delivering the most comprehensive range of solutions possible.”
Tatman’s arrival comes on the heels of Debbie Little’s appointment earlier this year. Little is Crawford’s first UK & Ireland chief customer officer.
“Our clients and their customers are the reason our business exists, and putting their needs front and centre has never been more important,” international operations chief operating officer Lisa Bartlett said in April. “Embracing a client-centric culture is central to making sure the voice of the customer is also heard.
“With a rich and varied experience in insurance claims, most recently as chief client officer at Crawford in the UK, Debbie is the ideal person to take the lead in representing customer needs in the claims process.”
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